FC88Club Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy is issued by FC88Club Entertainment Limited ("FC88Club", "we", "us") and applies to all users who access or use the FC88Club platform via our website, mobile app or any other digital channel we provide. This document sets out our privacy practices and forms part of the Terms & Conditions governing use of the FC88Club platform.

FC88Club is committed to fully protecting your privacy. We understand that when you entrust us with your personal information — your name, phone number, payment details, and activity records — you expect us to handle it with complete responsibility, transparency, and the highest level of security. That is exactly what we do.

This Privacy Policy is drafted in accordance with the requirements of the Personal Data Protection Act (PDPA) Malaysia 2010. By using the fc88club platform, you agree to the data collection and processing practices described in this document.

FC88Club collects various types of personal data depending on your interactions with our platform. In general, the data we collect can be divided into three main categories:

We only collect data that is strictly necessary to operate FC88Club's services safely and efficiently. FC88Club does not collect sensitive data such as your health information, religious beliefs, or political views.

Fc88club uses collected personal data solely for legitimate purposes necessary to operate the platform. The primary purposes for which your data is used are as follows:

• Account Management: To create, verify, and manage your player account on the fc88club platform
• Payment Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and to process withdrawals to your Malaysian bank account
• Identity Verification (KYC): To comply with anti-money laundering (AML) legal requirements and to verify player identity before large withdrawals are processed
• Security & Fraud Prevention: To detect, investigate and prevent fraudulent activity, hacking or platform abuse
• Customer Service: To respond to enquiries, resolve complaints and provide you with technical support
• VIP Programme & Bonuses: To manage your VIP tier, calculate cashback, credit monthly rewards and send you relevant promotional offers
• Platform Improvements: To analyse usage patterns and improve the overall FC88Club user experience
• Legal Compliance: To comply with legal obligations under the Malaysia PDPA 2010 and other applicable legislation

Fc88club does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with selected third parties in the following limited circumstances:

• Payment Service Providers: Payment platforms such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks (Maybank, CIMB) receive the transaction information necessary to process your deposits and withdrawals
• Technology Providers: Technology partners providing server infrastructure, cloud services, and cybersecurity systems on behalf of FC88Club, subject to strict confidentiality agreements
• Game Providers: Companies such as Pragmatic Play, PG Soft, and Evolution receive only the minimum game session data required to operate their games, without access to your full financial information
• Law Enforcement Authority: fc88club will disclose data when directed to do so by a court, law enforcement agency, or competent regulatory authority under Malaysian law
• Professional Advisors: Lawyers, accountants and advisors bound by professional confidentiality obligations, where required for FC88Club's business operations

In all of the above cases, FC88Club ensures that any third parties involved maintain adequate data protection measures and receive only the minimum data necessary for the specific purpose in question.

FC88Club continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The following are the key security layers we employ:

• 256-bit SSL Encryption: All data transmitted between your browser and FC88Club's servers is encrypted using 256-bit TLS/SSL protocol — the same technology used by Malaysia's leading banking institutions
• Secure Data Storage: Your personal data is stored in encrypted databases protected by multi-layer firewalls
• 24/7 Security Monitoring: fc88club's cybersecurity team continuously monitors our systems to detect any threats or suspicious activity
• Strict Access Controls: Only specifically authorised FC88Club staff may access players' personal data, and all such access is logged and regularly audited
• Regular Security Testing: FC88Club conducts regular penetration testing and security audits carried out by independent third parties
• Two-Factor Authentication (2FA): Player accounts are secured with a two-factor authentication option for an added layer of protection

Fc88club retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or to fulfil our legal obligations. In general, our data retention policy is as follows:

• Active Account Data: Retained for as long as your account remains active on the FC88Club platform
• Data After Account Closure: Identity information and financial records are retained for a minimum of 7 years after account closure to meet Malaysia's legal and tax compliance requirements
• Technical Data (Log): Access logs and technical activity records are retained for 12 months for system security and analytics purposes
• Communication Data: Customer support conversation records are retained for 3 years for reference and service improvement

Once the retention period expires, your data will be securely deleted or anonymised using industry-recognised methods so that it can no longer be linked back to you.

The FC88Club website uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

FC88Club uses three main types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining your login session and securing transactions. These cookies cannot be disabled without affecting your use of the platform
• Functional Cookies: Saves your preferences such as language selection and display settings to make your experience more comfortable
• Analytics Cookies: Helps us understand how players use the FC88Club platform so we can make meaningful improvements. This data is collected in aggregate and cannot identify you individually

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the FC88Club platform. Please refer to your browser's help guide for more information on how to manage cookies.

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by FC88Club:

To exercise any of the rights above, please contact the fc88club privacy team by email support@fc88club.bet by clearly stating your request. We will process your request within 21 working days from the date of receipt and may need to verify your identity before processing the request.

FC88Club is committed to notifying you promptly in the event of any data security breach that may affect your personal information. In accordance with Malaysia's PDPA requirements, we will:

• Notifying you via your registered email within 72 hours upon becoming aware of a breach that may affect your rights and freedoms
• Clearly describing the type of data affected, the estimated number of records involved and the steps being taken
• Providing recommendations on self-protection measures you can take to minimise potential harm
• Reporting material breaches to the Department of Personal Data Protection Malaysia in accordance with established procedures

FC88Club reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, the technologies we use, or legal requirements. You will be notified of any material changes via your registered email and in-platform notifications at least 14 days before the changes take effect.

Your continued use of the FC88Club platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how FC88Club handles your personal data, please contact our Privacy Officer: